How To Avoid In-Housing Disaster

Whether you blame the fragmented media landscape, increasing demand for transparency or expanding agency capabilities, one thing is clear: More brands are establishing in-house agency services. 

A 2018 report from the Association of National Advertisers found that 78% of members maintain an in-house agency, compared to 58% in 2013 and 42% in 2008. 

If you’re thinking of taking more — or less — of your agency work in-house, here are a few things to consider first.

1. Be clear about what you want to accomplish. Brands have different motivations for bringing agency work in-house. It might be speed to market, cost, performance or data security. Whatever the motivation, brands should clearly define their objectives. Do you want to cut time to launch new campaigns by three days? Or improve conversion volume by 15%? 

If brands don’t set goalposts, they might find themselves in the middle of a transition asking, “Why are we doing this again?” Setting specific KPIs, just as you would for a media campaign, will keep the in-housing process in check and spare you ins-sourcer’s remorse. 

2. Declutter and optimize your tech stack. Assess your tech stack early and often. Prioritize the mix of technology that works best for your brand — notwhat works best for your agency partners. Think about what technology you’re using, who handles the contracts and the level of process transparency.

How much do you know about key platforms? Do you understand how they’re being used? Is there room to consolidate? Is user privacy a priority? Brands must take ownership of these relationships and put their own people in charge of technology operations.

One way to start is to list all technology partners, their roles, key features and cost. Evoke your inner Marie Kondo: “Do we need four demand-side platforms?” “Do we have multiple reporting interfaces that tell the same story?” “Do they spark joy?”

3. Don’t underestimate the groundwork...

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