AI

Suman Reddy, MD, Pegasystems, India ‘AI models need to be tuned to be more empathetic to customer needs’ If we want humans to trust artificial intelligence (AI), then we need to incorporate empathy, which is at the heart of ethics issues related to AI systems, says Suman Reddy, Managing Director,…

Most organizations fail at artificial intelligence (AI) implementations in the workplace or elsewhere because they lack the skills, staff and resources, as well as, potentially unrealistic expectations, according to an IDC survey. It’s not as if they’re not trying. IDC found more than 60% of organizations reported changes in their business…

Ethical decisions are rarely easy. Now, even less so. Smart machines, cheap computation, and vast amounts of consumer data not only offer incredible opportunities for modern organizations, they also present a moral dilemma for 21st century leaders too: Is it OK, as long as it’s legal?  Certainly, there will be no…

For the first time ever, a quantum computer has performed a computational task that would be essentially impossible for a conventional computer to complete, according to a team from Google. Scientists and engineers from the company’s lab in Santa Barbara announced the milestone in a report published Wednesday in the…

In the digital era, customers expect contextual, intuitive and experiential engagement with businesses across touchpoints. As expectations rise, contact centers have evolved from voice telephony to proactive, agent-less, self-enabling hubs that deliver personalized, omni-channel customer experiences. By 2020, Digital 2.0 technologies such as machine learning (ML), artificial intelligence (AI), biometrics…

This post is by Anton Buchner, a senior consultant with TrinityP3. Anton is one of Australia’s leaders in data-driven marketing. Helping navigate through the bells, whistles and hype to identify genuine marketing value when it comes to technology, digital activity, and the resulting data footprint. Trends abound in Marketing. It’s an exciting part of the discipline’s…

A new era of unfathomably fast computers is just a few years away, with quantum computers set to transform the way we communicate, cure disease, and even solve problems previously thought impossible. But some computing experts fear functional quantum computers could also effectively break the internet as we know it. Recent progress made by…

All digital marketing operations are now affected by AI-powered tools Digital marketers are trying hard to leverage AI for strategic planning and campaign decision making A roadmap is required to stay ahead from the crowd, few tips to prepare for that Artificial Intelligence (AI) technology is now a big thing…

FILE PHOTO © Pixabay / Pete Linforth Google’s new quantum computer reportedly spends mere minutes on the tasks the world’s top supercomputers would need several millennia to perform. The media found out about this after NASA “accidentally” shared the firm’s research. The software engineers at Google have built the world’s…

Amid rumours, Google has confirmed the acquisition of Kaggle, a community platform full of data scientists and machine learning enthusiasts. On Wednesday, Google said in a blog post that Kaggle will be joining Google Cloud, in which the skills of Kaggle’s team will be put to use in machine learning training and…