AI

Image from MIT Review and GETTY Brian Pokorny had heard of AI systems for call centers before. But as the IT director of Otsego County, New York, he assumed he couldn’t afford them. Then the pandemic hit, and the state governor ordered a 50% reduction of all government staff, forcing…

(All figures referenced in Canadian dollars, except where noted) Merger forms a technology-forward loyalty solutions leader well positioned to redefine the loyalty industry Transaction expected to create a company with significant global scale, provide strong business synergies, and enhance path to profitability for the combined businessNew entity combines Aimia Loyalty Solutions’s…

Robots live among us… Well, perhaps not quite. But anyone with access to the media can’t fail to have noticed that ‘artificial intelligence’, as it is being called, is rapidly permeating every aspect of our lives, both at home and in the workplace.While purists would insist that the term ‘artificial…

In Part One of this series, I outlined some of the elements that make an AI solution trustworthy, and I proposed authenticity and honesty as being important. A component of this, and one of the principles proposed by the House of Lords Select Committee on Artificial Intelligence, in its paper published back…

Suman Reddy, MD, Pegasystems, India ‘AI models need to be tuned to be more empathetic to customer needs’ If we want humans to trust artificial intelligence (AI), then we need to incorporate empathy, which is at the heart of ethics issues related to AI systems, says Suman Reddy, Managing Director,…

Most organizations fail at artificial intelligence (AI) implementations in the workplace or elsewhere because they lack the skills, staff and resources, as well as, potentially unrealistic expectations, according to an IDC survey. It’s not as if they’re not trying. IDC found more than 60% of organizations reported changes in their business…

Ethical decisions are rarely easy. Now, even less so. Smart machines, cheap computation, and vast amounts of consumer data not only offer incredible opportunities for modern organizations, they also present a moral dilemma for 21st century leaders too: Is it OK, as long as it’s legal?  Certainly, there will be no…

For the first time ever, a quantum computer has performed a computational task that would be essentially impossible for a conventional computer to complete, according to a team from Google. Scientists and engineers from the company’s lab in Santa Barbara announced the milestone in a report published Wednesday in the…

In the digital era, customers expect contextual, intuitive and experiential engagement with businesses across touchpoints. As expectations rise, contact centers have evolved from voice telephony to proactive, agent-less, self-enabling hubs that deliver personalized, omni-channel customer experiences. By 2020, Digital 2.0 technologies such as machine learning (ML), artificial intelligence (AI), biometrics…

This post is by Anton Buchner, a senior consultant with TrinityP3. Anton is one of Australia’s leaders in data-driven marketing. Helping navigate through the bells, whistles and hype to identify genuine marketing value when it comes to technology, digital activity, and the resulting data footprint. Trends abound in Marketing. It’s an exciting part of the discipline’s…