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Marketing Strategy - March 19, 2019

Why Marketers Should Be Thinking About Voice

Voice is set to become a necessity for driving site traffic and a ticket to increased conversion

Businesses that want to drive traffic to their site have had to learn how to optimize for search and then how to optimize for mobile. Now they are going to have another medium to consider: optimizing for voice search.

“Voice tech is on the rise and will continue to grow,” said Dan Drapeau, Head of Technology at Blue Fountain Media, in a phone interview. He compared its transition to mainstream connection to that of social media and mobile. 

He admitted, “A lot of Fortune 500 companies need a lot of groundwork for digital transformation before getting into voice strategy.” But he anticipates that it only will take another year or two even for the less innovative companies to get up to speed and get on track to capitalize on its potential.

“Some of the brands falling behind will need to adopt a strategy at this point,” he added. As more and more people use voice on their phones and other devices, it will become “a necessity to drive site traffic, which can increase conversion.”

He pointed out that customers may find competitors who do adopt a voice search strategy more easily than the business that does not. That’s why those businesses that put effort into SEO have to not just think in terms of traditional search that tends to be limited to the key words but also to the voice queries that are more likely to be phrased as questions that begin with words like “where,” “why,” and “how.”

Providing those answers, he said, could result in higher Google results. Also, brands that get people to use their voice applications will drive more engagement through that medium.

While some of the numbers you see about voice use are based on predictions made back in 2016, there are some hard numbers on actual usage. Last year BrightLocal released a Voice Search for Local Business Study. Its findings corroborate Drapeau’s take on the increasing popularity of  voice search, particularly for smartphones users.

Among the key findings:

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